After getting an F from the BBB and the fiasco that was paid mods on Steam. Steam seems to be listening more to their costumers by disclosing endorsoments and now offering refunds for games. In the past they've also had to tell developers to stop giving away game keys for votes on Greenlight. Steam has been lacking but they're trying to be more consumer friendly, to stop the bad reputation they've been given.
Now you can get a refund for "nearly any purchase" on the store itself. Steam also recently had to revamp their practices in europe where Steam violated europian law not giving refunds. Now the rest of the world will get this as well and it will also be updated in Europe as well. The refunds apply to everything except for movies. This means any software you've purchased in the store.
You can check out all of the details on the steam page, but here are some of the official statements:
"Refunds on In-game Purchases
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.
Refunds on Pre-Purchased Titles
When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.
For the rest of the details you can visit the site itself.
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